FAQs


 

When will my shipment arrive?

Most orders will arrive between 5 to 7 business days. You will receive an email confirmation and a tracking # once shipped.

Do you ship internationally?

We currently only ship within Canada and the US.

How much are the shipping charges?

Free shipping on all orders over $100 in Canada and The United States.  

Orders under $100 will have a flat rate of $10.

Will I need to pay customs on my order?

For orders going to the US - you may need to pay customs charges based on your location.  Unfortunately, we cannot confirm if you will be charged and/or what the rate would be.

Can I make substitutions to the items in the package and/or add extra items?

Currently, we will not be making any substitutions to the packages, however, we would welcome your feedback in the Contact Us section if you have suggestions for future promotional products.

What is your return policy?

We hope that you will be 100% satisfied with your package, however, if not, returns will be accepted within 7 days of your package arriving in the unused condition.

Who do I contact if I have any issues with my order?

Please contact us through the Contact Us section and we will do our best to respond to your inquiries and/or feedback within 24 hours.

 

Contact Us

If you have any questions, please don't hesitate to contact us at theeidseed@gmail.com.

We will respond to all inquiries within 2 business days.